Customer Success Platform - a key term that Salesforce use to describe their platform. A single platform that's always available, from anywhere, making it easy to manage all your customer information and interactions. Imagine if you could generate more leads, close more deals and keep customers coming back for more. Get set to transform your customers' experience.
What is CRM
- let's start by saying managing the relationship with your customers is a key to success and to do that, every business needs a way to track and manage the customer information and activities. Name address, telephone, emails, website visits, phone calls etc.
CRM is just that - it's a software that enables a business to keep track and manage customer information and manage the relationship.
- It actively tracks and manages customer information
- Connects your entire team from any device
- Intelligently captures customers' emails
- Simplifies repetitive tasks so you can focus on leads
- Delivers instant insights and recommendations
- Extends and customises as your business grows
How Salesforce Can Help
- Salesforce enables you to sell, service and market like never before, with all customer interactions in a single view. Address problems faster, deploy customer-focussed apps quickly, identify new opportunities to help and better understand their needs. It translates to meaningful and lasting relationships.
Not to mention - class leading features like AI built into your CRM, strong mobile capability and robust analytics that provides data driven insights. 5 pillars of Salesforce success - Innovation, Platform, Productivity, Mobility & Community.
So that's it for this post, stay tuned for the next one coming up very soon!
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