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Certified Salesforce Administrator

Happy to report that I cleared my Certified Salesforce Administrator exam over the weekend. I thought why not share my experience and a study guide and some tips for those of you who are aspiring to appear for this exam. So here goes ... Prepare for Your Salesforce Administrator Credential Exam Information -  Study Guide The Salesforce Certified Administrator exam has the following characteristics: Content: 60 multiple-choice/multiple-select questions Time allotted to complete the exam: 105 minutes Passing score: 65% Registration fee: USD 200, plus applicable taxes as required per local law Retake fee: USD 100, plus applicable taxes as required per local law Delivery options: Proctored exam delivered onsite at a testing centre or in an online proctored environment. Click here for information on scheduling an exam. References: No hard-copy or online materials may be referenced during the exam. Prerequisite: None required; course attendance highly recommended Sources I U
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Salesforce Products and Services

In my previous post, we've looked at what CRM is and what Salesforce is and how Salesforce can help your business. This week I would like to focus on some of the product and service offerings of the company. So let's get going and look at what Salesforce has in store. Sales Cloud No software. No hardware. No speed limits - this very aptly describes the super ability of your sales team to score more wins like never before, using an array of cloud based tools that help increase productivity and keep pipeline filled with solid leads. Best practices and inline intelligence help close more deals faster. Nurture leads so they are ready to convert and then pass them to the right reps at the right time. All the information is in one place so its easy to prioritise and make decisions based on the most up to date information. Sales Cloud Einstein is the AI component that differentiates deals won from lost and highlights top leads and next steps. Service Cloud Enhanced cu
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CRM and Salesforce

Customer Success Platform - a key term that Salesforce use to describe their platform. A single platform that's always available, from anywhere, making it easy to manage all your customer information and interactions. Imagine if you could generate more leads, close more deals and keep customers coming back for more. Get set to transform your customers' experience. What is CRM - let's start by saying managing the relationship with your customers is a key to success and to do that, every business needs a way to track and manage the customer information and activities. Name address, telephone, emails, website visits, phone calls etc. CRM is just that - it's a software that enables a business to keep track and manage customer information and manage the relationship. It actively tracks and manages customer information Connects your entire team from any device Intelligently captures customers' emails Simplifies repetitive tasks so you can focus on
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Introduction

When I started working on acquiring my Salesforce credentials 3 months ago, little had I thought I would blog to reach out to the world. I placed a focus on a blog for two main reasons - 1. to showcase some of the stuff I have worked on during my Salesforce career and 2. to serve as a help platform for people who may want to learn something interesting. So let's get started and let me take you on a journey, a journey that I thoroughly enjoyed and I hope you do too. A little bit about Salesforce, so what is Salesforce? Salesforce is an American cloud-based software company HQ'd in San Fran, CA. Founded in 1999 by Mark Benioff and three of his partners, Salesforce ranked #1 in Fortune's 100 Best Companies to Work For in 2018. Just to give you an idea of the phenomenal growth rate - between 2005 and 2018 Salesforce saw a phenomenal overall growth. Their revenue shot up from USD0.18bn to USD10.48bn and share price from USD5 to USD132 Employing 9800 peopl
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